Description

You will handle customer inquiries via telephone to provide information regarding accounts and services.

Responsibilities

• Resolve service issues by registering cards, linking accounts, and transferring funds.
• Document customer interactions, inquiries, and complaints accurately within the system.
• Troubleshoot and de-escalate cardholder issues using established problem-solving techniques.
• Escalate complex cases to designated departments following proper protocols.
• Educate cardholders on product usage and promote additional services.

Required Skills

• 1 year of minimum call center customer service experience.
• Proficiency in data entry, Microsoft Word, and Outlook.
• Strong active listening and verbal communication skills.
• Ability to analyze information and evaluate results to select the best solutions.
• Basic math skills, including addition, subtraction, and understanding of debits and credits.
• Solid troubleshooting and problem-solving abilities.
• Ability to interpret written work-related documents and convey information effectively.

Preferred Skills

• Bilingual in English and Spanish.

Key Skills

Education

Any Graduate