Description

You will manage high-volume phone traffic and provide multi-channel support to citywide customers.

Responsibilities

• Handle heavy phone traffic and provide phone, electronic, and face-to-face support.
• Process utility account actions including connects, disconnects, transfers, billing, and payment arrangements.
• Manage cash handling duties, including processing drop box payments, balancing daily cash drawers, and preparing bank deposits.
• Execute administrative tasks such as processing commercial account setups, validating Tax IDs, and managing solid waste service contracts.
• Document and file water leak adjustment requests and maintain organized service records.

Required Skills

• One year of customer service experience.
• Six months of cash handling experience.
• Intermediate proficiency with Microsoft Office 365 and related software systems.
• Ability to maintain professional composure during difficult or stressful customer interactions.
• Skill in accurately preparing and maintaining records, files, and reports.
• Ability to handle confidential information and sensitive situations.
• Capacity to meet Quality Assurance requirements and call center performance metrics.
• High School diploma or equivalent.
• Valid Class “C” Driver’s License.

Key Skills

Education

Any Graduate