Description

We are seeking a professional, organized, and customer-focused Customer Service Representative to support our client's operations in East Hartford, Connecticut.

The successful candidate will serve as a key point of contact for customers, internal teams, and vendors, ensuring timely order processing, effective communication, and resolution of purchasing and invoice-related issues.

This is an onsite contract assignment providing temporary coverage for an employee on leave. There may be an opportunity for an extension or potential temp-to-hire placement depending on business needs.

Important Eligibility Requirement:

Must be a U.S. citizen.

Must present a valid U.S. passport or certified birth certificate with a raised seal on the first day of work.

Must be available to work onsite in East Hartford, CT. Remote work is not available.

Key Responsibilities

Provide excellent customer service to internal and external customers.

Respond to customer inquiries through phone calls, emails, and in-person interactions.

Process purchase requisitions and vendor purchase orders.

Communicate with vendors to confirm orders, resolve delivery issues, and ensure timely product availability.

Monitor purchase orders and provide customers with updates on order status.

Research pricing, product availability, and potential suppliers.

Assist with invoice discrepancies and accounts payable resolution.

Coordinate returns, replacements, and damaged goods with vendors.

Identify opportunities for cost savings and improved purchasing processes.

Maintain accurate records and documentation.

Follow established company policies, procedures, and safety guidelines.

Qualifications & Requirements

High school diploma or equivalent required.

Associate's or bachelor's degree in Business, Finance, or a related field is preferred.

At least 1 year of customer service, procurement, purchasing, or administrative experience preferred.

Strong verbal and written communication skills.

Excellent organizational and multitasking abilities.

Proficiency in Microsoft Office, particularly Outlook and Excel.

Ability to learn ERP and inventory management systems.

Strong attention to detail and problem-solving skills.

Ability to work independently and manage multiple priorities.

Professional attitude and willingness to interact with customers and vendors.

Work Environment & Additional Requirements

This is a fully onsite position.

Must be comfortable handling frequent phone calls, emails, and face-to-face interactions.

Steel-toe footwear is required when entering the shop floor. Toe caps may be provided if needed.

Dress code: Jeans or long pants with a collared shirt or blouse.

Must be able to occasionally lift or move up to 25 pounds.

Overtime may be required based on business needs.

Must successfully complete the client's background screening and onboarding process.

Compensation & Schedule

Hourly Pay: $18.00 – $20.00

Schedule: Monday – Friday

Working Hours: 8:00 AM – 4:30 PM

Location: East Hartford, Connecticut 06118

Employment Type: Temporary Contract

How to Apply

If you have strong customer service skills, good organizational abilities, and experience handling customer inquiries, vendor communications, or purchasing activities, we encourage you to apply.

We look forward to hearing from you!

Key Skills

Education

1+ years of experience in the field of Procurement preferred. CPM certification preferred.