Description

You will manage customer orders and handle incoming inquiries in a branch environment.

Responsibilities

• Process customer orders via telephone, email, fax, electronic methods, or in-person counter sales.
• Manage order entry and provide product quotes to customers.
• Negotiate sale and purchase prices within set parameters to maintain profit margins.
• Source products across branch, distribution center, and supplier inventory to maintain appropriate stock levels.
• Determine cost-effective shipping methods and expedite backorders.
• Coordinate with Account Representatives to ensure customer satisfaction and handle returns.

Required Skills

• 5+ years of experience in customer service roles.
• Proficiency in order entry and customer support workflows.
• Strong communication and phone etiquette.
• Experience managing customer returns and inquiries.
• Ability to lift items weighing 75 to 100 pounds as needed.
• Ability to perform team lifts for items up to 150 pounds.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate