You will manage communications for internal and external customers to maintain business relationships.
Responsibilities
Communicate professionally with customers and internal support teams via phone and email.
Process order placements and status inquiries regarding pricing, availability, and shipping using sales order entry systems and knowledge base resources.
Meet established service quality standards for talk time, after-call work, and order accuracy.
Handle confidential and proprietary information using tact and diplomacy.
Organize daily tasks to ensure timely assistance and order processing.
Required Skills
Two or more years of related customer service experience.
Proficiency with Salesforce CRM.
Experience using Infor XA ERP systems.
Working knowledge of MS Office, including Outlook, Word, Excel, and PowerPoint.
Ability to perform repetitive typing and maintain regular computer monitor use.