Description

You will manage communications for internal and external customers to maintain business relationships.

Responsibilities

• Communicate professionally with customers and internal support teams via phone and email.
• Process order placements and status inquiries regarding pricing, availability, and shipping using sales order entry systems.
• Meet established service quality standards for talk time, after-call work, and order accuracy.
• Handle confidential and proprietary information using tact and diplomacy.
• Organize daily tasks to ensure timely assistance and order processing.

Required Skills

• Two or more years of related customer service experience.
• Proficiency with Salesforce CRM.
• Experience using Infor XA ERP systems.
• Working knowledge of MS Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to perform repetitive typing and maintain regular computer monitor use.
• Strong organizational skills and initiative.

Preferred Skills

• Associate's degree or any graduate degree.

Key Skills

Education

Any Graduate