Description

You will support customers via telephone to provide information regarding accounts and services, resolve issues, and document interactions accurately.

This role is on-site.

Responsibilities

• Resolve service issues by registering cards, linking accounts, and transferring funds.
• Troubleshoot and de-escalate cardholder issues through effective problem-solving and follow-up.
• Document customer interactions, inquiries, and complaints accurately within the system.
• Educate cardholders on product usage and promote additional services.

Required Skills

• Minimum 1 year of call center customer service experience.
• Proficiency in Microsoft Word, Outlook, and general data entry.
• Strong active listening and verbal communication skills.
• Ability to analyze information and evaluate results to choose the best solution.
• Basic math skills, including addition, subtraction, and understanding of debits and credits.
• Solid troubleshooting and problem-solving abilities.
• Ability to interpret written sentences and paragraphs in work-related documents.

Preferred Skills

• Bilingual English and Spanish.

Key Skills

Education

Any Graduate