Description

You will provide direct customer support and manage the service lifecycle for clients in a Business Process Outsourcing environment.

Responsibilities

• Resolve customer inquiries through direct support channels.
• Manage the customer experience throughout the service lifecycle.
• Execute daily tasks within a BPO framework.
• Apply customer experience principles to improve service quality.

Required Skills

• 5+ years of professional experience.
• Proficiency in English communication.
• Experience in Customer Service Representative roles.
• Background in Customer Support.
• Knowledge of Customer Experience principles.
• Training in Communication.
• Experience in Business Process Outsourcing (BPO).
• Any Graduate degree.

Key Skills

Education

Any Graduate