Description

You will manage the end-to-end customer service lifecycle for clients within a Business Process Outsourcing environment.

You will own the daily resolution of customer inquiries, applying customer experience principles to enhance service quality and ensure a consistent user journey.

Responsibilities

• Resolve customer inquiries through direct support channels.
• Manage the customer experience throughout the entire service lifecycle.
• Execute daily operational tasks within a BPO framework.
• Apply customer experience principles to improve overall service quality.

Required Skills

• 5+ years of professional experience.
• Proficiency in English communication.
• Experience in Customer Service Representative roles.
• Background in Customer Support.
• Knowledge of Customer Experience principles.
• Training in Communication.
• Experience in Business Process Outsourcing (BPO).

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate