Description

You provide cardholder support and account maintenance for pre-paid card products in a high-volume inbound call center.

You will own the daily call queue, handling 60-75 inbound calls to resolve account issues and process changes.

Responsibilities

• Respond to inbound telephone calls regarding account service, requests, and troubleshooting.
• Perform account maintenance activities and implement requested changes to existing cardholder accounts.
• Interpret and communicate account activity, transactions, and balances to customers.
• Analyze information and evaluate results to determine the best solutions for customer problems.
• Manage a high volume of work, consistently handling 60-75 inbound calls per day.

Required Skills

• At least 1 year of call center customer service experience.
• Proficiency in data entry, Microsoft Word, and Outlook.
• Ability to perform basic math, including addition, subtraction, and understanding credit/debit accounting principles.
• Strong active listening and verbal communication skills to convey information effectively.
• Ability to interpret written sentences and paragraphs in work-related documents.
• Proven troubleshooting and problem-solving capabilities.

Preferred Skills

• Bilingual proficiency in English and Spanish.

Key Skills

Education

Any Graduate