Description

You will manage high-volume customer communications via telephone, email, and online chat, resolving issues and de-escalating complex situations.

Responsibilities

• Communicate with collectors to provide timely resolutions and support.
• De-escalate complex situations and take ownership of customer interactions.
• Manage multiple support systems while maintaining in-depth product knowledge.
• Identify and report potential trends and consumer concerns to leadership.
• Assess situations accurately to make informed, timely decisions.

Required Skills

• Minimum of 3 years of experience in a contact center environment.
• Bilingual or multilingual proficiency in French Canadian or Spanish.
• Strong technical aptitude with PC and Mac systems.
• Proficiency in Microsoft Office Suite applications.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and prioritization skills.
• High degree of accuracy and attention to detail.
• Knowledge of collector brands such as Transformers, Star Wars, and Marvel.

Preferred Skills

• SAP knowledge.
• Associates degree or equivalent work experience.

Key Skills

Education

Any Graduate