Description

You manage customer interactions by combining service support with sales and retention efforts in South Charleston, WV.

Responsibilities

• Promote and save products through effective negotiation.
• Handle customer requests via phone following tactical call flows.
• Provide product options based on specific customer needs.
• Communicate accurate information regarding fees and account adjustments.
• Troubleshoot hardware peripherals and software issues.

Required Skills

• 2+ years of call center or equivalent experience.
• Proven customer service and problem-solving skills.
• Strong interpersonal and verbal communication abilities.
• Analytical skills and sales aptitude.
• Basic math and accurate data entry skills.
• Hardware and software troubleshooting experience.
• Ability to multitask and manage high-volume workloads.

Education and Experience

• High school diploma or equivalent.
• 2-5 years of experience.

Key Skills

Education

Not specified