Description

You provide first-line help desk support and manage data integrity within operational systems.

This role is on-site.

Responsibilities

• Monitor Service-Now ticket queues to meet customer service expectations.
• Generate reports to track and support service metrics.
• Execute data entry to migrate project information into the Service-Now Project module.
• Perform data entry tasks across other systems used by Parma operations.
• Act as the first line of defense for help desk inquiries.

Required Skills

• 5+ years of experience in help desk or technical support.
• Proficiency with Service-Now.
• Strong data entry skills.
• Proficient computer knowledge.
• Technical or applications-oriented training.
• Graduate degree in any field.

Key Skills

Education

Any Graduate