Description

You will manage customer interactions through multiple communication channels to resolve inquiries and provide support.

Responsibilities

• Answer incoming phone calls, chats, and emails.
• Conduct proactive outreach via phone and email.
• Research customer inquiries using multiple internal systems.
• Relay research findings and outcomes clearly to customers.
• Document all call information and encounters in call logs.
• Identify and escalate appropriate issues when necessary.
• Follow established call flows and scripts.

Required Skills

• 5+ years of experience in customer service roles.
• Proven ability to manage high volumes of phone, chat, and email communication.
• Experience researching information across multiple software systems.
• Strong documentation skills for maintaining accurate call logs.
• Ability to follow structured call flows and scripts.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate