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Customer Service Representative

Sutherland

 

Winnipeg, MB, Canada

Posted On: 2 days ago
Experience: 5+ years
Availability: Remote
Openings: 1
Category: Customer Service Manager
Tenure: Full-time Only
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Description

You provide direct assistance to families and schools regarding scholarship programs, student inquiries, and funding status from a remote environment.

This role is remote.

Responsibilities

  • Respond to incoming calls regarding student inquiries, scholarship applications, and funding status.
  • Resolve caller questions to ensure student registration and satisfaction.
  • Manage multiple tasks simultaneously while maintaining accurate data entry.
  • Navigate PC and internet tools to process information during calls.

Required Skills

  • At least one year of customer service or call center experience.
  • English language proficiency, subject to a language assessment.
  • Strong communication and problem-solving abilities.
  • Ability to remain empathetic and personable during difficult or tense situations.
  • High level of detail-orientation and self-motivation.
  • Accurate typing and keyboard skills.
  • Proficiency in PC and internet navigation.

Preferred Skills

  • Graduate degree in any field.

Education

Any Gradute

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