Description

You will handle complex insurance inquiries and grievances while supporting junior team members.

Responsibilities

• Respond to inquiries from policyholders and providers via mail, telephone, or in person.
• Research and interpret policy provisions to provide accurate information and assistance.
• Manage grievances and complaints involving moderate to substantial complexity.
• Resolve non-routine issues escalated from junior staff.

Required Skills

• 5+ years of experience in customer service roles.
• Proven ability to handle grievances and complex complaints.
• Strong attention to detail in policy interpretation and data handling.
• Experience working with insurance claims and policy provisions.
• Ability to complete day-to-day tasks independently without immediate supervision.
• Strong interpersonal and communication skills.

Preferred Skills

• Degree in any field.

Key Skills

Education

Any Graduate