Description

You will manage customer interactions across multiple channels to ensure a high-quality service experience.

Responsibilities

• Handle omnichannel workloads effectively to resolve customer inquiries.
• Manage difficult conversations and complex communications with empathy and warmth.
• Solve problems to improve business processes and customer satisfaction.
• Communicate clearly and professionally through both verbal and written channels.
• Take ownership of customer issues from initial contact to resolution.

Required Skills

• Experience using CRM systems.
• Experience using ERP systems.
• Minimum of 1 year of customer service experience.
• Strong active listening skills.
• Ability to manage multi-channel communication workflows.
• Proven problem-solving capabilities.
• Effective written and verbal communication skills.

Preferred Skills

• Ability to maintain a professional and approachable demeanor in all customer interactions.

Key Skills

Education

Any Gradute