Description

You will manage omnichannel customer interactions to resolve inquiries and improve service quality.

This role is on-site.

Responsibilities

• Manage omnichannel workloads to resolve customer inquiries efficiently.
• Handle difficult conversations with empathy and professional warmth.
• Take ownership of customer issues from initial contact to final resolution.
• Communicate clearly through verbal and written channels.

Required Skills

• Experience using CRM systems.
• Experience using ERP systems.
• Minimum of 1 year of customer service experience.
• Strong active listening skills.
• Ability to manage multi-channel communication workflows.
• Proven problem-solving capabilities.
• Effective written and verbal communication skills.

Preferred Skills

• Ability to maintain a professional and approachable demeanor in all customer interactions.

Key Skills

Education

Any Gradute