Description

Resolve brokerage complaints and manage customer inquiries via verbal and written communication. Document interactions using Microsoft products.

Responsibilities

• Address and resolve customer brokerage complaints.
• Manage customer inquiries through verbal and written channels.
• Utilize Microsoft products to document and track interactions.
• Handle high-volume contact center tasks.

Required Skills

• Active Series 7 license (or within a 2-year window for re-activation).
• Experience in brokerage operations.
• Proficiency with Microsoft products.
• Strong verbal and written communication skills.
• Background in customer service.
• Experience in Contact Centers.

Preferred Skills

• 2+ years of experience in Customer Service, Financial Services, or Contact Center environments.

Key Skills

Education

ANY GRADUATE