Description

You will manage inbound and outbound communications within an insurance-focused call center environment.

Responsibilities

• Handle inbound and outbound calls to resolve inquiries regarding insurance policies, coverage, claims, and billing.
• Use active listening and empathy to address customer concerns and reach satisfactory resolutions.
• Maintain accurate customer records and documentation within company systems.
• Collaborate with underwriters, claims adjusters, and sales representatives to facilitate service delivery.
• Meet performance targets for call quality, handling time, and customer satisfaction KPIs.

Required Skills

• Minimum 1 year of call center experience.
• Experience in the commercial insurance industry.
• Proficiency with customer service software and computer systems.
• Strong verbal and written communication skills with high attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proven ability to handle sensitive customer information with confidentiality.
• Demonstrated ability to meet KPIs.

Preferred Skills

• Additional education or certification in customer service or insurance.

Key Skills

Education

Any Gradute