Description

You will provide bilingual L1 and L1.5 technical support and customer service.

Responsibilities

• Deliver L1/L1.5 helpdesk support and technical assistance.
• Manage ServiceNow reporting and perform ticket analytics.
• Handle customer inquiries using established service protocols.
• Support bank branch operations and ATM-related technical issues.

Required Skills

• 5+ years of experience in technical support or customer service.
• Bilingual proficiency for customer support.
• Experience with ServiceNow and ticket analytics.
• Working knowledge of ITSM processes.
• Experience supporting bank branches and ATM hardware.
• Strong communication and customer handling skills.
• Background in contact center environments.
• Degree or equivalent graduation in any field.

Key Skills

Education

Any Gradute