Description

You will provide bilingual technical and customer support for bank branch operations and ATM-related issues within an ITSM framework.

This role is on-site.

Responsibilities

• Deliver L1 and L1.5 technical support to users.
• Manage ticket analytics and reporting using ServiceNow.
• Resolve technical issues through helpdesk analysis.
• Support bank branch operations and ATM-related technical issues.

Required Skills

• Bilingual proficiency (English/French).
• 5+ years of experience in technical support or customer service roles.
• Experience using ServiceNow for ticket management and reporting.
• Working knowledge of ITSM processes.
• Experience providing L1/L1.5 helpdesk support.
• Knowledge of bank branch and ATM support environments.
• Strong problem-solving and customer experience skills.

Education

• Degree or any graduate level education.

Key Skills

Education

ANY GRADUATE