Description

You will provide bilingual L1 and L1.5 technical support and customer service, managing ServiceNow reporting and supporting bank branch operations.

This role is on-site.

Responsibilities

• Deliver L1/L1.5 helpdesk support and technical assistance to internal and external customers.
• Manage ServiceNow reporting and perform ticket analytics to drive service improvements.
• Handle customer inquiries using established service protocols and communication standards.
• Support bank branch operations and resolve ATM-related technical issues.

Required Skills

• 5+ years of experience in technical support or customer service.
• Bilingual proficiency required for effective customer support.
• Hands-on experience with ServiceNow and ticket analytics.
• Working knowledge of ITSM processes and contact center environments.
• Experience supporting bank branches and ATM hardware.
• Strong communication and customer handling skills.
• Degree or equivalent graduation in any field.

Key Skills

Education

Any Gradute