Description

You will manage customer relationships and resolve inquiries via chat and email.

Responsibilities

• Manage incoming chats and emails, ensuring appropriate follow-up.
• Resolve and record customer issues regarding billing, business growth, and account satisfaction.
• Listen to and empathize with customers to help them achieve their goals.
• Maintain comprehensive knowledge of the business model to answer all inquiries.
• Document all customer interactions and issue resolutions accurately.

Required Skills

• 5+ years of professional experience.
• Exceptional written English communication skills.
• Ability to solve problems and think quickly during live interactions.
• Ability to stay calm and collected during stressful customer situations.
• Strong multitasking capabilities and high attention to detail.
• Bachelor’s degree, preferably in English, Journalism, or a related field.

Key Skills

Education

Bachelor’s degree