Description

You will provide bilingual customer service and technical helpdesk support for bank branch and ATM operations.

Responsibilities

• Deliver L1 and L1.5 technical support to users.
• Perform ticket analytics and reporting using ServiceNow.
• Manage customer inquiries while maintaining high satisfaction levels.
• Apply ITSM process knowledge to resolve support requests.
• Support bank branch operations and resolve ATM-related issues.

Required Skills

• 5+ years of experience in customer support roles.
• Bilingual communication skills.
• Proficiency with ServiceNow for reporting and ticket management.
• Experience acting as a helpdesk analyst.
• Working knowledge of ITSM processes.
• Background in bank branch or ATM support.
• Strong customer handling and experience skills.
• Degree or equivalent from any graduate field.

Key Skills

Education

ANY GRADUATE