Description

You provide technical support to schoolteachers and staff, resolving hardware, software, and network issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve software, hardware, printer, and network issues through active listening and diagnostic questioning.
• Log all interactions in the in-house call tracking system with detailed, accurate entries and escalate issues when necessary.
• Act as a liaison between users and developers to communicate application problems.
• Document products, processes, and problems to suggest improvements or solutions.
• Assist with data collection for user requirements and support continuous improvement initiatives.

Required Skills

• 5+ years of experience in a technical support or service desk role.
• Hardware troubleshooting and repair.
• Active Directory management.
• Ability to troubleshoot software, network, and printer issues.
• Strong documentation skills for technical solutions and processes.
• Any Graduate degree.

Preferred Skills

• Experience in an educational environment.

Key Skills

Education

Any Graduate