Description

Provide dispatch support and clerical assistance to the Resource Management department, handling emergency gas leak calls and field logistics.

This role is on-site.

Responsibilities

• Answer inbound emergency gas leak calls and create corresponding service orders.
• Facilitate emergency appointments and contact customers to provide updates or reschedule missed visits.
• Assist dispatch with daily logistics, AM/PM order reports, and Board of Public Utility reporting.
• Support scheduling via outbound calls, mark outs, and reporting.
• Provide business support for field operations including account reviews and order creation.

Required Skills

• 3+ years of experience in customer service roles.
• Proven experience handling safety-sensitive inbound emergency calls.
• Strong oral and written communication skills.
• Ability to multitask in a high-pressure environment.
• Proficiency in using computerized systems to enter, maintain, and retrieve information.
• Experience preparing manual and automated recurring reports.

Preferred Skills

• Experience with utility or gas distribution operations.

Key Skills

Education

Any Gradute