Description

Support digital sports platforms by resolving fan inquiries and technical issues across chat, SMS, email, social media, and voice channels from a remote location.

This role is remote.

Responsibilities

• Resolve customer inquiries and technical issues by demonstrating patience and acknowledging specific problems.
• Educate users on platform features, such as streaming games or managing fantasy accounts.
• Use available technology tools and resources to provide efficient solutions.
• Maintain up-to-date knowledge of client products, services, and sports trends.
• Manage multiple tasks and priorities within a remote environment.

Required Skills

• Fluency in both English and Spanish.
• 1+ year of customer service experience.
• Strong knowledge of and passion for sports.
• Typing speed of 30+ words per minute.
• Proficiency with Microsoft programs and digital website navigation.
• Strong critical thinking and problem-solving skills.
• Ability to work from a quiet, secure, and distraction-free home office.
• Hard-wired internet connection with minimum 2 Mbps upload and 10 Mbps download speeds.

Key Skills

Education

Any Gradute