Description

You will manage technical implementations and provide high-level support to ensure successful product adoption for customers.

Responsibilities

• Integrate Moveworks solutions into customer platforms and backend systems securely and performantly.
• Act as the first line of defense for technical support requests, coordinating resolutions with the engineering team.
• Ship code to improve and enhance internal tools.
• Collaborate with engineering and product teams to meet implementation and onboarding targets.
• Advocate for customer needs to influence the product roadmap and feature improvements.

Required Skills

• 2+ years of experience in a customer-facing technical role such as Customer Success Engineer, Solution Engineer, or Implementation Consultant.
• Proficiency in Python, Java, and JavaScript.
• Experience with scripting languages including PowerShell or Bash.
• Strong working knowledge of REST APIs and reading documentation to query endpoints.
• Hands-on experience administering and deploying enterprise solutions.
• Experience managing IT infrastructure and large SaaS platforms.
• Familiarity with Linux and Windows environments using the command line.
• Understanding of data modeling and data pipelines.
• Bachelor’s degree or higher in Computer Science or a related field.

Preferred Skills

• Experience with enterprise ITSM platforms like ServiceNow or Jira Service Desk.
• Familiarity with IDAM solutions such as Okta or Active Directory.

Key Skills

Education

Any Graduate