Description

You will drive customer success by managing technical onboarding, product education, and long-term engagement outcomes.

Responsibilities

  • Manage the technical onboarding process and implement best practices for performance monitoring.
  • Educate clients on product features and capabilities throughout the contract lifecycle.
  • Identify usage and adoption gaps to collaborate with Sales and Client Success Managers on up-sell motions.
  • Research and analyze internet-related events impacting customer applications.
  • Collaborate with engineering and product management teams to validate feature designs and identify product opportunities.

Required Skills

  • 4-7 years of experience in a customer-facing or technical consulting role.
  • Strong understanding of web and internet technologies.
  • Experience with deployment, maintenance, and debugging using REST APIs and Webhooks.
  • Foundational knowledge of TCP/IP protocols including IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, and BGP.
  • Analytical and data triangulation abilities for technical triaging.
  • Exceptional verbal and written communication skills, including experience presenting to large audiences.
  • Bachelor’s degree in Engineering, BCA, MCA, BSC, or MSC.

Preferred Skills

  • Knowledge of the web-performance industry.

Key Skills
Education

Bachelor's degree

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