Description

You will drive customer success by managing technical onboarding, product education, and long-term engagement outcomes.

Manage the technical onboarding process and implement best practices for performance monitoring. Educate clients on product features and capabilities throughout the contract lifecycle. Identify usage and adoption gaps to collaborate with Sales and Client Success Managers on up-sell motions. Research and analyze internet-related events impacting customer applications. Collaborate with engineering and product management teams to validate feature designs and identify product opportunities.

Responsibilities

• Manage technical onboarding and performance monitoring best practices.
• Educate clients on product features and capabilities.
• Identify adoption gaps to support up-sell motions.
• Research internet events impacting customer applications.
• Collaborate with engineering to validate feature designs.

Required Skills

• 4-7 years of experience in a customer-facing or technical consulting role.
• Strong understanding of web and internet technologies.
• Experience with deployment, maintenance, and debugging using REST APIs and Webhooks.
• Foundational knowledge of TCP/IP protocols including IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, and BGP.
• Analytical and data triangulation abilities for technical triaging.
• Exceptional verbal and written communication skills.
• Bachelor’s degree in Engineering, BCA, MCA, BSC, or MSC.

Preferred Skills

• Knowledge of the web-performance industry.

Key Skills

Education

Bachelor's degree