Description

You will own strategic growth and value realization for client programs.

Responsibilities

• Drive program growth and ensure continuous value creation for clients.
• Analyze program performance and customer engagement metrics to identify improvement opportunities.
• Develop and implement strategies to enhance customer experience and program effectiveness.
• Identify cross-selling and upskilling opportunities to maximize client value.
• Conduct strategic reviews and value assessments to ensure clients see tangible benefits.

Required Skills

• 7-10 years of experience in Customer Success, Client Strategy, or Program Management.
• Experience in Agritech, B2B loyalty programs, or SaaS companies is preferred.
• Strong expertise in value-driven client engagement and program analytics.
• Ability to develop strategic roadmaps to scale and enhance programs.
• Experience in customer journey mapping and engagement strategy.
• Data-driven mindset with the ability to analyze and interpret key metrics.
• Excellent stakeholder management and advisory skills.

Preferred Skills

• Program Management experience.
• Customer Success experience.

Key Skills

Education

Any Gradute