Description

You act as a strategic advisor and technical advocate for organizations using network security technologies, guiding customers through the product lifecycle to drive technical outcomes and business growth.

Responsibilities

• Provide tailored guidance and support to ensure organizations achieve required outcomes with products and services.
• Drive license and feature adoption to help customers gain maximum value from their investments.
• Support the delivery of services across Next Generation Firewall (NGFW), Secure Access Service Edge (SASE), and Cloud-Delivered Security Services (CDSS) technologies.
• Manage customer journeys and actively drive product adoption.

Required Skills

• 5+ years of experience in a Customer Success Manager role.
• Technical knowledge of Next Generation Firewall (NGFW) technologies.
• Experience with Secure Access Service Edge (SASE) frameworks.
• Familiarity with Cloud-Delivered Security Services (CDSS).
• Proven ability to manage customer journeys and drive product adoption.
• Degree in any field of study.

Key Skills

Education

ANY GRADUATE