Description

Manage client relationships and support business operations for US-based customers during night shifts.

This role is on-site.

Responsibilities

• Respond to customer inquiries via phone, email, and chat to resolve issues promptly.
• Provide accurate details regarding products, services, pricing, and promotions.
• Maintain customer records and manage interactions using CRM and ticketing systems.
• Create and update product and customer success documentation.
• Update project progress using Excel spreadsheets and Google Docs.

Required Skills

• 5-7 years of experience in customer support or success roles.
• Excellent verbal and written English communication skills for US-based client interaction.
• Proficiency with CRM platforms and related ticketing systems.
• Strong command of MS Office, including MS Word, MS Excel, and PowerPoint.
• Experience using Google Workspace, including Meet, Chat, Slides, Sheets, Docs, and Drive.
• Ability to solve problems quickly and think on your feet.
• High attention to detail when managing customer data and inquiries.

Preferred Skills

• Bachelor’s degree in Computer Science Engineering or a Master’s in Business Administration.

Key Skills

Education

Bachelor’s Degree