Description

You will serve as a Customer Success Lead, bridging Sales and Customer Success teams within a SaaS environment. You will manage customer accounts and lead Salesforce implementation efforts with a focus on functional configuration.

This role is hybrid.

Responsibilities

• Drive customer success initiatives and support sales cycles for SaaS clients.
• Lead functional Salesforce implementation projects and related services.
• Conduct business analysis to align software solutions with client needs.
• Maintain Salesforce cloud certification and ensure best practices.
• Collaborate with internal teams to resolve customer issues and improve adoption.

Required Skills

• 7+ years of experience in Customer Success or Account Support.
• Proven Salesforce implementation experience (Functional focus).
• Active Salesforce Cloud Certification is mandatory.
• Strong background in Business Analysis within SaaS landscapes.
• Experience collaborating with Sales and Customer Success teams.
• Ability to work effectively in a hybrid setup in Gurgaon or Mumbai.

Preferred Skills

• Experience with Fortune 500 client engagements.
• Knowledge of cloud-based CRM revolutions and trends.

Refer a candidate and earn rewards up to 50,000 INR if they get hired.

Key Skills

Education

Not specified