Customer Success Specialist

You will manage customer relationships and technical requirements in an on-site role in Hyderabad.

Responsibilities

• Manage client interactions and ensure successful product adoption.
• Address technical queries related to the platform.
• Collaborate with internal teams to resolve customer issues.
• Oversee technical requirements for assigned accounts.
• Maintain direct communication with stakeholders to drive satisfaction.

Required Skills

• 5+ years of professional experience in customer success or technical support.
• Proficiency in C programming language.
• Ability to translate technical concepts for non-technical clients.
• Strong problem-solving skills for platform-related issues.
• Experience collaborating with cross-functional engineering teams.
• Excellent verbal and written communication skills.
• Any Graduate degree.