Description

You will own the end-to-end relationship for assigned clients, driving onboarding, implementation, adoption, and renewals.

Responsibilities

• Manage the entire customer lifecycle including onboarding, training, satisfaction, and retention.
• Act as a strategic advisor to clients to ensure continued product value and goal achievement.
• Develop customer success strategies, best practices, and support content.
• Analyze CSAT, NPS scores, and performance metrics to identify areas for improvement.
• Collaborate with sales, marketing, and cross-functional leaders to maximize growth and develop case studies.
• Facilitate workflows between project team members and third-party providers to ensure timely deliverables.

Required Skills

• 5+ years of experience in customer success, account management, sales, marketing, or communications.
• Proven expertise in project management and strategic planning.
• Strong verbal and written communication skills for interacting with senior managers.
• Analytical mindset with the ability to interpret data and trends.
• Experience managing client relationships and driving product adoption.
• Ability to work across multiple departments in deadline-driven environments.
• Bachelor's degree or equivalent.

Preferred Skills

• Knowledge of project management tools.
• Experience in all phases of mobile application development.

Key Skills

Education

Bachelor's degree