Description

You will manage customer inquiries and provide technical assistance to users within a BPO or call center environment.

There is no work mode specified for this role.

Responsibilities

• Handle incoming customer calls and service requests.
• Provide technical support to resolve user issues.
• Manage customer care workflows.
• Apply Toyota Production System principles to optimize service processes.

Required Skills

• 5+ years of experience in customer service or customer support roles.
• Proven experience in technical support.
• Background in call center or telecaller operations.
• Knowledge of Toyota Production System.
• Experience working in a BPO environment.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE