Description

You will manage day-to-day database operations and provide technical support for SaaS offerings.

This role is on-site.

Responsibilities

• Monitor ETL processing using Rundeck, AWS tools, and Matillion.
• Triage and resolve technical cases, bugs, and critical client issues as a 2nd and 3rd level support escalation point.
• Execute 24x7 customer support plans and coordinate responses to major incidents, including root cause analysis.
• Optimize query performance and develop SQL, Tableau, and Python scripts for ongoing improvements.
• Collaborate with professional services and sales teams to assist with new customer onboarding and implementations.

Required Skills

• 5+ years of experience in technical support, issue management, and conflict resolution.
• Intermediate to expert knowledge of SQL, specifically MySQL and SQL Server.
• Proficiency in Python for scripting and automation.
• Experience with AWS, Rundeck, and Matillion for ETL monitoring.
• Experience supporting critical client-facing web applications.
• Hands-on experience with Salesforce and Salesforce-based applications.
• Experience using Tableau or similar data visualization tools.
• Demonstrable experience diagnosing bugs within customized software solutions.
• Ability to work weekend duties and alternative evening schedules.

Preferred Skills

• Salesforce Administration or development experience.
• Experience working within a structured change management process for highly available environments.

Key Skills

Education

Any Graduate