Description

You will resolve complex technical issues and act as the voice of the customer to improve internal processes.

Responsibilities

• Troubleshoot complex technical issues and lead investigations into escalations.
• Analyze logs to build hypotheses and resolve deep-seated technical problems.
• Collaborate directly with Engineering and Product teams to address reported bugs.
• Prioritize customer requests based on business urgency and technical impact.
• Communicate technical solutions clearly to customers through written and verbal channels.

Required Skills

• 5+ years of experience in technical troubleshooting or software support.
• Practical experience in coding and scripting with Ruby, Python, JavaScript, or Swift.
• Hands-on experience with SQL databases.
• Deep knowledge of testing mobile applications using AndroidStudio, Xcode, React Native, and Flutter SDK.
• Experience testing web applications.
• Experience working with the AWS cloud platform.
• Proficiency with RestAPIs.
• Ability to work a Sunday to Thursday schedule, 4am - 1pm IST.

Preferred Skills

• Bachelor's degree in Computer Science, Engineering, or other science subjects.
• Experience in mobile application development.
• Experience providing SaaS technical support for international customers.

Key Skills

Education

Bachelor's degree in Computer Science