Description

You will provide technical support and troubleshooting for SCADA/EMS software solutions within electrical grid environments.

Responsibilities

• Analyze and troubleshoot issues involving user interfaces, network connectivity, data collection, and control system interfaces.
• Lead strategy sessions with internal staff and customers to resolve and prevent issue re-occurrence.
• Manage a personal caseload, facilitating customer calls and ensuring solutions adhere to change control and compliance protocols.
• Identify product defects and document findings for engineering teams to drive resolution.
• Mentor staff in troubleshooting methods and contribute technical documentation to the Knowledge Base.

Required Skills

• 8-10 years of experience supporting SCADA/EMS software, such as Reliance Application (XA-21) or EMS suites.
• Direct knowledge of Transmission and Distribution electrical grids.
• Proficiency with SCADA communication protocols including DNP3, IEC 104, IEC 61850, and Modbus.
• Working knowledge of Linux, Windows, Oracle, and SQL.
• Strong understanding of TCP/IP, IP addressing, routing, LAN, DNS, Active Directory, firewalls, and switches.
• Familiarity with ICCP, RTU, and remote monitoring/diagnostic solutions.
• Knowledge of NERC CIP Standards.
• Ability to participate in an on-call rotation and travel to customer sites.

Preferred Skills

• Experience with Reliance Application (XA-21) or similar EMS suites.

Key Skills

Education

Any Graduate