Description

You will manage customer interactions and provide support for internet connectivity and telecom services.

This role is remote.

Responsibilities

• Maintain detailed records of all customer interactions.
• Handle high volumes of inbound and outbound calls in a contact center environment.
• Provide usage assurance support for telecom and internet connectivity services.
• Generate and share weekly data reports based on customer engagement.

Required Skills

• 2+ years of experience in customer relations or contact center operations.
• Proven ability to handle large call volumes.
• Hands-on knowledge of basic internet connectivity.
• Background in the telecom industry or usage assurance.
• Experience with telemetric systems.
• Ability to work flexibly across different time zones.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE