Description

You will manage customer inquiries and lead conversions regarding EV ownership and vehicle orders.

Responsibilities

• Consult customers on EV purchasing, delivery, and charging processes.
• Convert potential leads into reservations and facilitate new vehicle orders.
• Manage support via social media, email, phone, and web-based platforms using Salesforce.
• Troubleshoot and resolve customer issues to maintain satisfaction levels.
• Engage enthusiasts through special events and activities.

Required Skills

• 5+ years of experience in customer relations and customer service.
• Proficiency with Salesforce and web-based platforms.
• Strong verbal and written communication skills.
• Experience managing multiple client responses and organizational follow-through.
• Ability to identify and escalate complex cases efficiently.
• Strong understanding of consumer relations strategies, processes, and policies.
• Valid driver's license and an acceptable driving record.
• Availability to work in a US Shift at the Chennai office.

Preferred Skills

• Prior experience in social media management.

Key Skills

Education

Any Graduate