Description

Manage customer inquiries and resolve issues using CRM and ticketing systems.

This role is on-site.

Responsibilities

• Resolve customer issues using CRM and ticketing tools.
• Document interactions and track resolution steps with high attention to detail.
• Analyze problems to determine root causes and effective solutions.
• Apply product knowledge to answer user queries accurately and efficiently.

Required Skills

• Hands-on experience with CRM and ticketing systems.
• Strong problem-solving abilities for customer issues.
• Excellent attention to detail in documentation.
• Deep product and service knowledge.
• Clear written and verbal communication skills.

Key Skills

Education

Not specified