Description

You will manage voice-based customer support processes for multiple client accounts. You handle both inbound and outbound queries, providing technical support to resolve user issues effectively.

Responsibilities

• Manage inbound and outbound customer queries via voice processes.
• Provide technical support to diagnose and resolve user issues.
• Deliver consistent customer support services across various client accounts.
• Manage customer interactions and ensure timely issue resolution.

Required Skills

• 5+ years of experience in customer support roles.
• Proven experience in technical support.
• Strong verbal communication skills for voice processes.
• Experience managing customer interactions and issue resolution.
• Graduation or undergraduate degree completed.

Preferred Skills

• Experience handling high-volume voice support.

Key Skills

Education

ANY GRADUATE