Description

You manage voice-based customer support processes for multiple client accounts, handling both inbound and outbound queries to resolve user issues.

This role is on-site.

Responsibilities

• Manage inbound and outbound customer queries via voice processes.
• Provide technical support to diagnose and resolve user issues.
• Deliver consistent customer support services across various client accounts.
• Manage customer interactions and ensure timely issue resolution.

Required Skills

• 5+ years of experience in customer support roles.
• Proven experience in technical support.
• Strong verbal communication skills for voice processes.
• Experience managing customer interactions and issue resolution.
• Graduation or undergraduate degree completed.

Key Skills

Education

ANY GRADUATE