Description

You will act as the primary point of contact for customers to resolve questions and concerns.

Responsibilities

• Respond to customer inquiries via Zendesk tickets to drive them through the full resolution cycle.
• Triage complex tickets to the appropriate regional teams when they fall outside the hub scope.
• Research answers by navigating Confluence SOPs and internal Slack threads.
• Reprioritize tasks quickly to address time-sensitive or high-impact customer concerns.

Required Skills

• 5+ years of experience in customer support roles.
• Proficiency with Zendesk for ticket management and queue handling.
• Experience managing a high volume of customer inquiries.
• Ability to navigate and extract information from Confluence and Slack.
• Strong ability to learn new product details and workflows quickly.
• Experience handling high-impact, time-sensitive customer issues.
• Any Graduate degree.

Key Skills

Education

Any Graduate