Description

Manage the full resolution cycle for customer inquiries as the primary point of contact.

This role is on-site.

Responsibilities

• Resolve customer questions via Zendesk tickets, driving them to completion.
• Triage complex issues to regional teams when they fall outside the hub scope.
• Research solutions by navigating Confluence SOPs and internal Slack threads.
• Reprioritize tasks to address time-sensitive or high-impact customer concerns.

Required Skills

• 5+ years of experience in customer support roles.
• Proficiency with Zendesk for ticket management and queue handling.
• Experience managing a high volume of customer inquiries.
• Ability to extract information from Confluence and Slack.
• Strong ability to learn new product details and workflows quickly.
• Experience handling high-impact, time-sensitive customer issues.
• Any Graduate degree.

Key Skills

Education

Any Graduate