Description

Lead customer support operations in a contact center, resolving client requests through proactive information gathering and direct communication.

This role is on-site.

Responsibilities

• Solve client requests by proactively searching for and verifying required information.
• Communicate effectively with customers in both German and English.
• Manage customer interactions within the contact center environment.
• Utilize Microsoft Office and social media platforms to handle support tasks.

Required Skills

• C1 level German proficiency in both speaking and writing.
• Fluent English speaking and writing skills.
• 5+ years of professional experience.
• Strong customer service skills.
• Proficiency in Microsoft Office and Outlook.
• Experience using social media for professional communication.
• Degree in any discipline or currently an undergraduate.

Key Skills

Education

Any Graduate