Description

You will manage customer inquiries while optimizing internal support processes to drive operational efficiency.

This role is on-site.

Responsibilities

• Respond to customer inquiries promptly with professional and empathetic communication.
• Troubleshoot and resolve complex issues by collaborating with cross-functional teams.
• Develop and implement support processes to improve efficiency and customer satisfaction.
• Identify areas for improvement in internal systems and recommend actionable solutions.
• Maintain internal documentation and the knowledge base to ensure team access to relevant information.

Required Skills

• 2-3 years of experience in customer service or communicating directly with customers.
• Bachelor’s degree or equivalent experience.
• Proficiency with CRM software and helpdesk systems.
• Advanced use of Excel or Google Sheets.
• Strong written and verbal communication skills.
• Proven problem-solving abilities and attention to detail.
• Familiarity with internal support operations and process improvement techniques.

Key Skills

Education

ANY GRADUATE